Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how interwin collects, uses, and protects the personal data of our users in Malaysia. By using our platform, you agree to the practices described in this document.

This policy applies solely to our official website and mobile applications. It does not apply to third-party websites, external payment portals, or other services you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party sites you interact with.

2. Personal Information We Collect

To provide a secure and compliant gaming environment, we collect the following data:

Account and Identity Data

Information provided during registration, such as username, email, and contact details, used to create and maintain your unique account.

Verification Documents

Copies of government-issued IDs or other verification documents to confirm your identity and ensure you meet the legal age requirements for gaming.

Payment Data

Details required to process deposits and withdrawals, handled through secure channels to ensure financial transactions are accurate and safe.

Gaming and Transaction Activity

Records of your bets, game history, deposit amounts, and withdrawal requests to manage your balance and detect suspicious patterns.

Technical Data

IP addresses, browser type, device identifiers, and operating system information to optimize site performance and enhance security.

Support Communication

Records of your interactions with our customer service team to resolve issues and improve our user experience.

3. How We Collect Data

We gather information through three primary methods:

• Directly from you: Information you enter when registering, updating your profile, or contacting support.
• Automatically: Data collected via cookies and system logs as you navigate our platform.
• From Partner Providers: Verification or payment data provided by our partner service providers to confirm transaction validity.

4. Why We Use Data

Your data is processed for the following essential purposes:

• Account Management: Creating, maintaining, and securing your user profile.
• Financial Processing: Executing deposits and withdrawals efficiently.
• Compliance: Verifying identity and age to adhere to gambling regulations.
• Security: Preventing fraud, multi-accounting, and ensuring fair play.
• Personalization: Tailoring the platform experience to your preferences.
• Legal Obligations: Fulfilling requirements applicable to gambling operators in Malaysia.
• Marketing: Sending promotional offers only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

• Service Providers: With payment processors, identity verification services, and technical infrastructure providers.
• Legal Requirements: With relevant authorities when required by law or to protect the legal rights of the platform.

6. How We Protect Data

We employ rigorous security measures to safeguard your information:

• Encryption: Data transmitted between your device and our servers is encrypted.
• Access Control: Internal access to personal data is strictly limited to authorized personnel.
• Isolation: Sensitive payment data is isolated and handled through secure provider gateways.
• Monitoring: Continuous system monitoring to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and secure your session. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and account status, you have the following rights regarding your data:

• Access & Correction: You may request a copy of your data or correct inaccuracies.
• Deletion & Portability: You may request the deletion of your account or the transfer of your data.
• Objection & Consent: You can withdraw consent for marketing or object to specific data processing.

To exercise these rights, please contact our support team via the channels available on this site. Please note that even after an account is closed, certain data must be retained to comply with gambling and anti-money laundering laws.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we keep specific data only for the period required by applicable law in Malaysia to satisfy regulatory, tax, and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately. Parents or guardians who become aware of a minor's account should report it immediately through our support channels.

11. Cross-Border Transfers

Some of our essential service providers operate outside of Malaysia. In such cases, your data may be transferred to and processed in other jurisdictions. We ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us