What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that specifies how many times you must bet your bonus funds (and sometimes your deposit) before those funds are converted into withdrawable cash. It ensures bonuses are used for gameplay rather than immediate withdrawal.
Why can't I withdraw my bonus?
Bonus funds are typically locked in a separate balance and cannot be withdrawn until the associated wagering requirements are fully met. Attempting to withdraw before completion may lead to the bonus and any resulting winnings being forfeited.
Why did my balance drop when I claimed an offer?
Some offers operate on a 'sticky' basis where the bonus amount is used for wagering but is removed from your total balance once the requirements are met, meaning only the winnings generated from the bonus are withdrawable.
Do all games count equally?
No, different games have different weightings. For example, slots usually contribute fully to wagering requirements, while table games or live dealer options may contribute a smaller percentage due to their lower house edge.
Can I hold two bonuses at once?
Generally, only one active bonus is permitted per account at a time. Activating a second offer may override or cancel the first one. Always check the specific terms of each promotion in your account.
What happens when a bonus expires?
If the wagering requirements are not met within the specified timeframe, the bonus funds and any winnings accumulated from those funds are typically removed from the account balance.
Can I cancel a bonus?
Yes, players can usually opt out of a bonus. However, this often means forfeiting any winnings earned using the bonus funds. Please contact support if you wish to cancel an active offer.
Where do I check my wagering progress?
You can track your progress through the 'Promotions' or 'Bonus' section of your member account, where a progress bar or remaining amount usually indicates how much more you need to bet.